Case Studies

VAS has created tangible selling solutions for many of today’s retail leaders.  Below are a few case studies of how VAS helped some of the industries leading retailers and program administrators increase their warranty or service plan sales.

National Office Supply Superstore:

Value Added Services recently designed a custom-branded product mix for a national office supply chain with the goal of increasing service plan sales. This office supply chain has seen unprecedented growth in their service plan revenues that translate into a strong revenue stream with high profit margins. This phenomenal boost was due, in large part, to the implementation of these custom branded kits. One of the program managers said, “Thanks to our valued partners at VAS, we have experienced record-breaking double digit sales increases in profitable accessory and warranty sales!” Value Added Services is currently working with this chain to actively add greater value to their existing product mix and increase their service plan attachment rates.

National Golf Supply Chain:

Value Added Services was approached by a national golf supply chain that wanted to increase sales for prepaid maintenance programs. After working with upper-management and the services team, Value Added Services developed a unique, custom-branded kit for this retailer, complete with valuable coupons and accessories for the avid golfer. Sales associates now use this tool to aid in selling prepaid club services to the customer. A director at this golf supply chain had this to say, “Value Added Services has been a tremendous help in the development of our program, implementation and training, as well as tracking and execution. If we were to start over again, we would still select VAS as our partner for our program. VAS exemplifies quality and integrity in their efforts.” Value Added Services is currently working with this retailer to train their staff on incorporating a tangible kit into their presentation and drive home excellent customer service.

Service Plan Program Administrator:

“Value Added Services has proven to be an invaluable partner in our business. Their products make what has traditionally been an intangible add-on service to a tangible value-add. Tangibility makes all the difference for sales associates who may not feel comfortable presenting additional service products to customers during the sales process. With Value Added Services’ “kit-in-hand” philosophy, store associates have a valuable tool to work with their presentations. These kits provide enhanced perceived value to the service product being offered. The included value added products enhance the overall post sale experience and can help to promote customer loyalty.”

Companies interested in learning more about Value Added Services’ suite of turn-key, tangible solutions should contact Matthew Perry, at mperry@vaservices.com.